Support & Training
Online Help Tools - Like most any web-based solution, we offer an Online Help Center that is available 24x7. Whether you need to know how to create a send automated message, create invoice, record Attendance or a variety of other actions, you can quickly find the context-sensitive help you need. The Help Center is well organized and searchable. If you have a question about Transactions, simply clicking on the Help icon link at the top of any page takes you to the Help Center Index where you can search via the Transaction category or using a keyword search. e also provide you with Tips on many pages to assist you in getting the help you need faster.
Email Support - If you are unable to find the answers to your question through our FAQ Help Center, we also offer email support for your questions. A knowledgeable support person will respond to your request within 24 hours, and many times sooner than that. Our goal is to make sure that you receive the best support available.
Technical Phone Support - Unlike most companies that require you to purchase service agreements, Yanzu Solutions offers unlimited call-back technical phone support to two designated individuals in your organization for as long as you are a customer. Technical phone support is available Monday through Friday (6:00AM to 6:00PM MST). All you have to do is state in the support email that you would like to speak with someone, and you will receive a call within one business day (usually less than that). We are here to help you succeed.
Premier Support - For business that desire an extra measure of responsiveness, we offer this upgraded support option. Business with Premier Support may receive help from our Care Team through Phone Support, Live Chat, or by submitting support tickets online. The number of people that you may designate as support contacts increases from two to three. Our response for support issues is reduced from one business day to one hour. Premier Support also includes API Support.
Email Support - If you are unable to find the answers to your question through our FAQ Help Center, we also offer email support for your questions. A knowledgeable support person will respond to your request within 24 hours, and many times sooner than that. Our goal is to make sure that you receive the best support available.
Technical Phone Support - Unlike most companies that require you to purchase service agreements, Yanzu Solutions offers unlimited call-back technical phone support to two designated individuals in your organization for as long as you are a customer. Technical phone support is available Monday through Friday (6:00AM to 6:00PM MST). All you have to do is state in the support email that you would like to speak with someone, and you will receive a call within one business day (usually less than that). We are here to help you succeed.
Premier Support - For business that desire an extra measure of responsiveness, we offer this upgraded support option. Business with Premier Support may receive help from our Care Team through Phone Support, Live Chat, or by submitting support tickets online. The number of people that you may designate as support contacts increases from two to three. Our response for support issues is reduced from one business day to one hour. Premier Support also includes API Support.